Your satisfaction is our priority. If your order doesn’t meet your expectations, reach us at info@motoversa.com or WhatsApp 0822-3107-7432. We’ll work to resolve the issue as quickly as possible.
1. Return & Exchange Window
- You may request a return or exchange within 7 days of the delivery date.
- Items must be unused, unworn, and in the original packaging with all tags, manuals, and accessories included.
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A proof of purchase (order number or receipt) is required.
2. Non-Returnable Items
For hygiene/safety and licensing reasons, we can’t accept returns for:
- Perishables and consumables
- Intimate or personal-care items
- Gift cards and vouchers
- Downloadable software/digital products
- Customized or made-to-order items
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Final sale or clearance items (marked as non-returnable at checkout)
3. Damaged, Defective, or Wrong Item
- If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and clear photos/videos of the issue.
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We will arrange a replacement, exchange, or full refund (including original shipping) once the issue is verified.
4. Change-of-Mind Returns
- If you change your mind, you may return eligible items within 7 days.
- Return shipping is your responsibility and original shipping fees are non-refundable.
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Refunds are issued to your original payment method or store credit (your choice) after inspection.
5. How to Start a Return
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Email info@motoversa.com or WhatsApp 0822-3107-7432 with:
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Order number
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Item(s) you want to return/exchange
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Reason and photos (if applicable)
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We’ll reply with return instructions and (if approved) a return authorization.
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Pack your item securely. Use a trackable shipping service and keep your receipt.
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Once we receive and inspect the item, we’ll process your refund or exchange.
If the return is due to our error (defective/incorrect item), we’ll cover or reimburse reasonable return shipping costs. Otherwise, return shipping is not covered.
6. Refund Processing
- Please allow 3–5 business days after the return arrives for inspection.
- Once approved, refunds typically post in 5–10 business days, depending on your bank/payment provider.
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We’ll email you a confirmation when your refund has been processed.
7. Exchanges
- Exchanges are subject to stock availability.
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If the requested item is unavailable, we can offer store credit or a refund per your preference.
8. Cancellations & Address Issues
- Orders can be canceled before shipment. If your order has shipped, please use the return process above.
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Packages returned as undeliverable/refused: original shipping fees are non-refundable; reshipment costs may apply.
9. Warranty (if applicable)
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Some products may include a manufacturer warranty. Please refer to the product page or included documentation for terms and claim steps.
10. Notes
- We reserve the right to refuse returns that do not meet the conditions above.
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This policy does not limit any rights you may have under applicable consumer laws.
If you’d like, tell me your preferred return window (7, 14, or 30 days), whether you want to allow change-of-mind returns, and your return address
