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ANSWERS TO YOUR QUESTIONS

Business Information

Business Hours

Monday – Saturday: 10:00 AM – 05:00 PM
Sunday & Public Holidays: Closed

Shipment Cut-off Time

Cut-off: 03:00 PM

How long will it take to receive my order?

All orders confirmed with payment before the cut-off time will be processed on the same day. During peak periods, processing times may be slightly extended. You will receive a notification once your order has been dispatched.

Important Note: Shipping timelines are estimates and may vary due to courier operations beyond our control.


Order Confirmation & Tracking

Will I receive any confirmation after placing an order?

Yes, you'll receive a confirmation email within 24 hours (for regular-delivery service). You'll receive a second email with shipping and tracking information once your order is on its way.

How do I track my order?

Once your order ships, you'll receive an email with a tracking number and a link to the shipping carrier's website.

What should I do if my tracking information isn't updating?

Tracking information may take up to 24 hours to update (for regular orders). If you still encounter issues, don’t hesitate to contact Customer Service.

What happens if my order is delayed?

We do our best to ensure timely delivery, but sometimes delays can occur due to unforeseen circumstances. If your order is delayed, we'll notify you via email. You can also contact our Customer Service for updates.